It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit center.

Quality is everyone's responsibility.

You should not ask questions without knowledge.

Nobody goes to work to do a bad job.

It's not enough to do your best; you must know what to do & then do your best.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

Change the rule and you will get a new number.