It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit center.

You can not achieve an aim unless you have a method.

There is very little evidence that we give a hoot about profit.

You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.

All models are wrong; some models are useful.

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.

Understanding variation is the key to success in quality and business.