It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit center.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

The problem is that most courses teach what is wrong.

People are entitled to joy in work.

Lack of knowledge - that is the problem.

The job can't be finished only improved to please the customer.

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special