Nobody goes to work to do a bad job.
...the most important things we need to manage can't be measured.
Management is prediction.
Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
The customer is the most important part of the production line.