Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

People are entitled to joy in work.

Transformation is not automatic. It must be learned; it must be led.

Scrap doesn't come for free, we pay someone to make it.

A man who knows not his limitations is of no use to anyone.

The result of long-term relationships is better and better quality, and lower and lower costs.