Nobody should try to use data unless he has collected data.
Learning is not compulsory; it's voluntary... But to survive, we must learn.
Nothing happens without personal transformation.
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
There is no substitute for knowledge.