The individual has been crushed by our style of management today.
The process is not just the sum of its parts.
The customer invents nothing. New products and new services come from the producer.
The emphasis should be on why we do a job.
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth