A leader is a coach, not a judge.

Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.

Innovation comes from the producer - not from the customer.

He that would run his company on visible figures alone will in time have neither company nor figures.

The customer invents nothing. New products and new services come from the producer.

If you can't describe what you are doing as a process, you don't know what you're doing.

The emphasis should be on why we do a job.