It only takes a little innovation.

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

Anyone that enjoys his work is a pleasure to work with.

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem".

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

Without theory we can only copy.