It only takes a little innovation.

Whenever there is fear, you will get wrong figures.

Experience by itself teaches nothing.

If you do not know how to ask the right question, you discover nothing.

The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

A leader knows who is outside of the system and needs special help.

Part of America's industrial problems is the aim of its corporate managers. Most American executives think they are in the business to make money, rather than products or service. The Japanese corporate credo, on the other hand, is that a company should become the world's most efficient provider of whatever product and service it offers. Once it becomes the world leader and continues to offer good products, profits follow.