It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

Management's job is to know which systems are stable and which are not.

Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

Quality starts in the boardroom.

It's not enough to do your best; you must know what to do & then do your best.