It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.

You can not hear what you do not understand.

Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.

It's management's job to know.