The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.

Change the rule and you will get a new number.

Now, we learn that a system must have an aim. Without an aim, there is no system.

You can not hear what you do not understand.

A leader knows who is outside of the system and needs special help.

Understanding variation is the key to success in quality and business.

A goal without a method is nonsense.