A system must be managed. It will not manage itself.

You can expect what you inspect.

Eliminate numerical quotas, including Management by Objectives.

It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit center.

Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.

Management is prediction.

A rational prediction has an explanation based on theory.