Monetary rewards are not a substitute for intrinsic motivation.

Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.

...the most important things we need to manage can't be measured.

When a system is stable, telling the worker about mistakes is only tampering.

Without theory there is nothing to modify or learn.