Improve quality, you automatically improve productivity.
Information is not knowledge. Let's not confuse the two.
To manage one must lead. To lead, one must understand the work that he and his people are responsible for
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
Whenever there is fear, you will get wrong figures.
There is very little evidence that we give a hoot about profit.