All anyone asks for is a chance to work with pride.
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
Rational behavior requires theory. Reactive behavior requires only reflex action.
Retroactive management emphasizes the bottom line.
You do not install knowledge.
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.