All anyone asks for is a chance to work with pride.

If you can't describe what you are doing as a process, you don't know what you're doing.

You do not install quality; you begin to work at it.

We are here to learn, to make a difference and to have fun.

We have to bring back the individual. Management has smothered the individual.

It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.

People care more for themselves when they contribute to the system.