No requirement of industry is so much neglected as operational definitions.
In God we trust; all others bring data.
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required.
The worker is not the problem. The problem is at the top! Management!
Whenever there is fear, you will get wrong figures.
If you destroy the people of a company, you do not have much left.