A system can not understand itself.

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.

The customer invents nothing. New products and new services come from the producer.

The only useful function of a statistician is to make predictions, and thus to provide a basis for action.

The customer is the most important part of the production line.

You cannot inspect quality into the product; it is already there.