A system can not understand itself.

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

Understanding variation is the key to success in quality and business.

The process is not just the sum of its parts.

Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.

You must not run your Organization as a functional hierarchy. You must understand it as a System.

Management by results - like driving a car by looking in rear view mirror.