A system can not understand itself.

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.

You have to manage a system. The system doesn't manage itself.

Lack of knowledge - that is the problem.

Mere allocation of huge sums of money for quality will not bring quality.

Knowledge needs to be a verb.