Knowledge needs to be a verb.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

Management's job is to optimize the whole system.

The customer invents nothing. New products and new services come from the producer.

The only useful function of a statistician is to make predictions, and thus to provide a basis for action.

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.