The worker is not the problem. The problem is at the top! Management!
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
The individual has been crushed by our style of management today.
When a system is stable, telling the worker about mistakes is only tampering.
We should work on our process, not the outcome of our processes.
Without theory, there are no questions.