We have to bring back the individual. Management has smothered the individual.

Survival is optional. No one has to change.

Without theory we can only copy.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Management's job is to know which systems are stable and which are not.

We should be guided by theory, not by numbers.

Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy in learning. The forces of destruction begin with toddlers - a prize for the best Halloween costume, grades in school, gold stars - and on up through the university. On the job people, teams, and divisions are ranked, reward for the top, punishment for the bottom. Management by Objectives, quotas, incentive pay, business plans, put together separately, division by division, cause further loss, unknown and unknowable.