For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.

You can not define being exactly on time.

Any two people have different ideas of what is important.

A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.

You should not ask questions without knowledge.

The questions are more important than the answers.

Learning is not compulsory; it's voluntary... But to survive, we must learn.