When people try to do what they can not do, they wish to give up.
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem".
Competition should not be for a share of the market-but to expand the market.
Quality starts in the boardroom.
A bad system will beat a good person every time.
Everyone is a customer for somebody, or a supplier to somebody.