The only useful function of a statistician is to make predictions, and thus to provide a basis for action.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

The most important things cannot be measured.

The individual has been crushed by our style of management today.

Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.