The only useful function of a statistician is to make predictions, and thus to provide a basis for action.

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

The result of long-term relationships is better and better quality, and lower and lower costs.

He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.

If you do not know how to ask the right question, you discover nothing.

Absence of defects does not necessarily build business... Something more is required.

To optimize the whole, we must sub-optimize the parts