The problem is that most courses teach what is wrong.

You can not hear what you do not understand.

I am not reporting things about people. I am reporting things about practices.

When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem".

Nobody goes to work to do a bad job.

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

The questions are more important than the answers.