It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.

A bad system will beat a good person every time.

Management by results is confusing special causes with common causes.

Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.

Knowledge is the key.