I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
People care more for themselves when they contribute to the system.
Learning is not compulsory; it's voluntary... But to survive, we must learn.
You must have a supplier relationship of constant improvement.
People are entitled to joy in work.
Absence of defects does not necessarily build business... Something more is required.