Eliminate numerical quotas, including Management by Objectives.
The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
It's management's job to know.
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required.
The transformation will come from leadership.
Whenever there is fear, you will get wrong figures.