If you destroy the people of a company, you do not have much left.
A leader knows who is outside of the system and needs special help.
Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
We know what we told him, but we don't know what he heard.
The result of long-term relationships is better and better quality, and lower and lower costs.
The only useful function of a statistician is to make predictions, and thus to provide a basis for action.