You can not define being exactly on time.

If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.

It only takes a little innovation.

Hold everybody accountable? Ridiculous!

The process is not just the sum of its parts.