Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
Plants don't close from poor workmanship, but from poor management.
The process is not just the sum of its parts.
A system can not understand itself.
It only takes a little innovation.