The greatest losses are unknown and unknowable.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.

Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.

The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.

Change the rule and you will get a new number.

To copy is to invite disaster.