The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
It is not necessary to change. Survival is not mandatory.
Manage the cause, not the result.
Transformation is not automatic. It must be learned; it must be led.
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
Mere allocation of huge sums of money for quality will not bring quality.