We are being ruined by the best efforts of people who are doing the wrong thing.
We should work on our process, not the outcome of our processes.
You can expect what you inspect.
We want best efforts guided by theory.
You can only elevate individual performance by elevating that of the entire system.
A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.