Don't expect smart people to listen to you without proof.

Innovation comes from the producer - not from the customer.

You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.

A leader knows who is outside of the system and needs special help.

The result of long-term relationships is better and better quality, and lower and lower costs.

The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.

People work in the system. Management creates the system