You have to manage a system. The system doesn't manage itself.

Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.

You can only elevate individual performance by elevating that of the entire system.

People need to know how their job contributes.

You must have a supplier relationship of constant improvement.

It's management's job to know.

Put a good person in a bad system and the bad system wins, no contest.