You have to manage a system. The system doesn't manage itself.

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

All models are wrong; some models are useful.

Adopt a new philosophy of cooperation (win-win) in which everybody wins.

People care more for themselves when they contribute to the system.

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.