You have to manage a system. The system doesn't manage itself.

Learning is not compulsory; it's voluntary... But to survive, we must learn.

Transformation is not automatic. It must be learned; it must be led.

People need to know what their jobs are.

There is no substitute for knowledge.

You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.

Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.