You have to manage a system. The system doesn't manage itself.

People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.

Meeting specifications is not enough.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.

Rational behavior requires theory. Reactive behavior requires only reflex action.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.