Management of outcomes may not be any more than a skill. It does not require knowledge.
A leader's job is to help his people.
You can not achieve an aim unless you have a method.
Innovation comes from the producer - not from the customer.
If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
Profit in business comes from repeat customers