I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

The worker is not the problem. The problem is at the top! Management!

...the most important things we need to manage can't be measured.

It only takes a little innovation.

Just because you can measure everything doesn't mean that you should.

In God we trust; all others bring data.

The individual has been crushed by our style of management today.