I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

There must be consistency in direction.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

Quality starts in the boardroom.

Manage the cause, not the result.

If someone can make a contribution to the company he feels important.

Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?