I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

If you do not know how to ask the right question, you discover nothing.

People need to know what their jobs are.

You can not define being exactly on time.

Nobody goes to work to do a bad job.

People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.

He that would run his company on visible figures alone will in time have neither company nor figures.