It's management's job to know.

Shrink, shrink variation, to reduce the loss.

Part of America's industrial problems is the aim of its corporate managers. Most American executives think they are in the business to make money, rather than products or service. The Japanese corporate credo, on the other hand, is that a company should become the world's most efficient provider of whatever product and service it offers. Once it becomes the world leader and continues to offer good products, profits follow.

You must not run your Organization as a functional hierarchy. You must understand it as a System.

It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.

The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.

Change the rule and you will get a new number.