Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
Transformation is not automatic. It must be learned; it must be led.
Each system is perfectly designed to give you exactly what you are getting today.
Quality starts in the boardroom.
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
We are here to learn, to make a difference and to have fun.