Scrap doesn't come for free, we pay someone to make it.

The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

It would be a mistake to export western management to a friendly country.

He that would run his company on visible figures alone will in time have neither company nor figures.