Learning is not compulsory; it's voluntary... But to survive, we must learn.
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
No requirement of industry is so much neglected as operational definitions.
You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
Eliminate numerical quotas, including Management by Objectives.
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?