You should not ask questions without knowledge.

You can not achieve an aim unless you have a method.

Whenever there is fear, you will get wrong figures.

For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.

If someone can make a contribution to the company he feels important.

We must satisfy our customers.

Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force