You should not ask questions without knowledge.

Quality begins with the intent, which is fixed by management.

If you do not know how to ask the right question, you discover nothing.

Learning is not compulsory; it's voluntary... But to survive, we must learn.

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.