It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.

We must satisfy our customers.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

Management does not know what a system is.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.