Just because you can measure everything doesn't mean that you should.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

We are being ruined by the best efforts of people who are doing the wrong thing.

The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.

We know what we told him, but we don't know what he heard.