Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

The process is not just the sum of its parts.

You must not run your Organization as a functional hierarchy. You must understand it as a System.

Survival is optional. No one has to change.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Knowledge is the key.

Nobody goes to work to do a bad job.