Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

No one can measure the loss of business that may arise from a defective item that goes out to a customer.

Innovation comes from people who take joy in their work.

A leader is a coach, not a judge.

The worker is not the problem. The problem is at the top! Management!

You do not find knowledge in a dictionary, only information.

Meeting specifications is not enough.