Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

We want best efforts guided by theory.

A rule should suit the purpose.

In God we trust; all others bring data.

Put a good person in a bad system and the bad system wins, no contest.

A goal without a method is nonsense.

You must have a supplier relationship of constant improvement.