Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

Adopt a new philosophy of cooperation (win-win) in which everybody wins.

You cannot inspect quality into the product; it is already there.

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

You can not plan to make a discovery. You do not plan innovation.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

Quality starts in the boardroom.