Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

A man who knows not his limitations is of no use to anyone.

Innovation comes from the producer - not from the customer.

I am not reporting things about people. I am reporting things about practices.

Management by results - like driving a car by looking in rear view mirror.

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

You cannot inspect quality into the product; it is already there.