What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Everyone is a customer for somebody, or a supplier to somebody.

The worker is not the problem. The problem is at the top! Management!

A leader's job is to help his people.

You do not find knowledge in a dictionary, only information.

People need to know how their job contributes.