People need to know how their job contributes.

If you can't describe what you are doing as a process, you don't know what you're doing.

The worker is not the problem. The problem is at the top! Management!

There is no economy in having one operation produce a part and another separate the good ones from the bad ones.

Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.

The aim should be to work on the method of management.

We want best efforts guided by theory.