You cannot inspect quality into the product; it is already there.

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

People care more for themselves when they contribute to the system.

The only useful function of a statistician is to make predictions, and thus to provide a basis for action.

People work in the system. Management creates the system

We should work on our process, not the outcome of our processes.

Manage the cause, not the result.