You must have a supplier relationship of constant improvement.

Transformation is not automatic. It must be learned; it must be led.

Any manager can do well in an expanding market.

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.

The aim of education should be to preserve and nurture the yearning for learning that a child is born with.

The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.

Nobody should try to use data unless he has collected data.