You must have a supplier relationship of constant improvement.

Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy in learning. The forces of destruction begin with toddlers - a prize for the best Halloween costume, grades in school, gold stars - and on up through the university. On the job people, teams, and divisions are ranked, reward for the top, punishment for the bottom. Management by Objectives, quotas, incentive pay, business plans, put together separately, division by division, cause further loss, unknown and unknowable.

It's not enough to do your best; you must know what to do & then do your best.

Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.

Management of outcomes may not be any more than a skill. It does not require knowledge.

A bad system will beat a good person every time.

The customer invents nothing. New products and new services come from the producer.