You must have a supplier relationship of constant improvement.

You must not run your Organization as a functional hierarchy. You must understand it as a System.

The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

Innovation comes from people who take joy in their work.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.

There must be consistency in direction.