The customer is the most important part of the production line.

Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.

The aim should be to work on the method of management.

A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.

You must not run your Organization as a functional hierarchy. You must understand it as a System.

Quality is everyone's responsibility.

Without theory there is nothing to modify or learn.