The customer is the most important part of the production line.

A bad system will beat a good person every time.

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

Let us ask our suppliers to come and help us to solve our problems.

Knowledge needs to be a verb.

Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.

The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.