Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.

...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.

The transformation will come from leadership.

A leader knows who is outside of the system and needs special help.

New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.

Hard work and best efforts will not by themselves dig us out of the pit.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.