Quality begins with the intent, which is fixed by management.
Knowledge is the key.
Absence of defects does not necessarily build business... Something more is required.
Zero defects is a super highway going down the tube.
A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
A man who knows not his limitations is of no use to anyone.