Absence of defects does not necessarily build business... Something more is required.
Put a good person in a bad system and the bad system wins, no contest.
Improve quality, you automatically improve productivity.
Management does not know what a system is.
The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay