People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.

The individual has been crushed by our style of management today.

Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.

Information is not knowledge. Let's not confuse the two.

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

The main difference between service and manufacturing is the service department doesn't know that they have a product.

You can expect what you inspect.