A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

You can only elevate individual performance by elevating that of the entire system.

Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.

Judging people does not help them.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

The most important figures for management of any organization are unknown and unknowable.