Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
Management's job is to know which systems are stable and which are not.
When a worker has reached a stable state, further training will not help him.
I am not reporting things about people. I am reporting things about practices.
The job can't be finished only improved to please the customer.
Without theory, there are no questions.