You can expect what you inspect.

Innovation comes from people who take joy in their work.

In God we trust; all others bring data.

The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.

Understanding variation is the key to success in quality and business.

It is not necessary to change. Survival is not mandatory.

One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.