Information is not knowledge. Let's not confuse the two.

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

We are here to make another world.

The most important figures for management of any organization are unknown and unknowable.

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.

There is no economy in having one operation produce a part and another separate the good ones from the bad ones.