Information is not knowledge. Let's not confuse the two.

Rational behavior requires theory. Reactive behavior requires only reflex action.

Without theory there is nothing to modify or learn.

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.

Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.

The emphasis should be on why we do a job.