Information is not knowledge. Let's not confuse the two.

Quality starts in the boardroom.

Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.

You do not find knowledge in a dictionary, only information.

The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.

A system can not understand itself.

Change the rule and you will get a new number.