What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
There must be consistency in direction.
Profit in business comes from repeat customers
We must understand variation.
Anyone that enjoys his work is a pleasure to work with.
The questions are more important than the answers.