Meeting specifications is not enough.

Management by results is confusing special causes with common causes.

Change the rule and you will get a new number.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.