Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.
Walt MossbergI'm an enemy of what I call 'computer theology.' There's a class conflict out there. There's a techno-elite that lives in a different world.
Walt MossbergIf you walked into Netscape headquarters with a plain old modem from CompUSA they'd think it was a garage-door opener.
Walt MossbergMan, he could sell. As he liked to say, he lived at the intersection of technology and liberal arts. But there was a more personal side of Steve Jobs, of course, and I was fortunate enough to see a bit of it because I spent hours in conversation with him over the 14 years he ran Apple.
Walt MossbergI've been testing RealPlayer Cloud on all these devices… I think RealPlayer Cloud is well-designed and makes storing and sharing videos easy across different devices.
Walt MossbergPeople wouldn't go on Facebook unless they wanted to share with groups of people. But there is this perception that you have been on a course to push people's information where it's visible across the Internet unless they do a bunch of stuff.
Walt MossbergI don’t recommend that average iPad Air owners upgrade to the Air 2. But what about the vast majority of iPad owners who own older models? That’s a different story. If you have an iPad 2, 3 or 4, the new Air 2 will make a big difference. Its thinness and lightness will be a dramatic change, and it will be faster and more fluid. However, here’s the catch: Upgrading to last year’s iPad Air would have pretty much the same effect, and that model is now, suddenly, $100 cheaper, starting at $399.
Walt Mossberg