If you walked into Netscape headquarters with a plain old modem from CompUSA they'd think it was a garage-door opener.

Books should cost less and they should be digital.

Just remember: you're not a 'dummy,' no matter what those computer books claim. The real dummies are the people who-though technically expert-couldn't design hardware and software that's usable by normal consumers if their lives depended upon it.

Man, he could sell. As he liked to say, he lived at the intersection of technology and liberal arts. But there was a more personal side of Steve Jobs, of course, and I was fortunate enough to see a bit of it because I spent hours in conversation with him over the 14 years he ran Apple.

I'm an enemy of what I call 'computer theology.' There's a class conflict out there. There's a techno-elite that lives in a different world.

Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.

People wouldn't go on Facebook unless they wanted to share with groups of people. But there is this perception that you have been on a course to push people's information where it's visible across the Internet unless they do a bunch of stuff.