Books should cost less and they should be digital.

If you walked into Netscape headquarters with a plain old modem from CompUSA they'd think it was a garage-door opener.

Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.

I'm an enemy of what I call 'computer theology.' There's a class conflict out there. There's a techno-elite that lives in a different world.

Books should cost less and they should be digital.

Just remember: you're not a 'dummy,' no matter what those computer books claim. The real dummies are the people who-though technically expert-couldn't design hardware and software that's usable by normal consumers if their lives depended upon it.

Why shouldn't a PC work like a refrigerator or a toaster?