Trust is difficult to define, but we know when it's present and when it's not.

The leader...is rarely the brightest person in the group. Rather they have extraordinary taste, which makes them more curators than creators. They are appreciators of talent and nurturers of talent and they have the ability to recognize valuable ideas.

See the long view: By all means "plant the corn, milk the cows, and feed the horses" but always keep the eventual "harvest" in mind.

Servant leadership teaches us that you have to lay your cards on the table.

The manager has a short-range view; the leader has a long-range perspective.

The leaders I met, whatever walk of life they were from, whatever institutions they were presiding over, always referred back to the same failure something that happened to them that was personally difficult, even traumatic, something that made them feel that desperate sense of hitting bottom-as something they thought was almost a necessity. It's as if at that moment the iron entered their soul; that moment created the resilience that leaders need.

Great leaders love talent and know where to find it. They surround themselves with talented people who can work effectively together.