Trust is difficult to define, but we know when it's present and when it's not.

Trust is the emotional glue that binds followers and leaders together.

Judgment without character is expediency... or worse.

While great leaders may be as rare as great runners, great actors, or great painters, everyone has leadership potential, just as everyone has some ability at running, acting, and painting.

The leaders I met, whatever walk of life they were from, whatever institutions they were presiding over, always referred back to the same failure something that happened to them that was personally difficult, even traumatic, something that made them feel that desperate sense of hitting bottom-as something they thought was almost a necessity. It's as if at that moment the iron entered their soul; that moment created the resilience that leaders need.

Companies which get misled by their own success are sure to be blind sided.

If great teams don't have an "enemy," they create one for themselves because, as former Coca-Cola CEO Roberto Goizueta pointed out, "you can't have a war without one."