Successful leaders are great askers

Find the appropriate balance of competing claims by various groups of stakeholders. All claims deserve consideration but some claims are more important than others.

Trust is the lubrication that makes it possible for organizations to work.

That's nonsense; in fact, the opposite is true. Leaders are made rather than born.

Excellence is a better teacher than mediocrity. The lessons of the ordinary are everywhere. Truly profound and original insights are to be found only in studying the exemplary.

Growing other leaders from the ranks isn't just the duty of the leader, it's an obligation.

Create a compelling vision, one that takes people to a new place, and then translate that vision into a reality.